![]() ![]() ![]() Without it, we'd need to send you an activation code by post, which could take a few days instead of a real-time SMS. We also need your mobile number when you're registering for Online Banking, our Mobile App, or if you ever forget your login details, as we'll send you an activation code by text message. We'll text you whenever we think anything is unusual, for example if you're logging in from somewhere new or using a new device. The one time passcode (OTP) is a way to allow us to make sure it's you accessing your accounts online / making the online purchases. We'll send this passcode to the mobile number we hold for you. One of the ways we do this is by asking you to provide a one time passcode (OTP). For your security we may occasionally need some additional information before you can access Online Banking or when you are shopping online. ![]()
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